Return Policy
We value your satisfaction and want to ensure a smooth return process for our customers. Please review our return policy below for details on how to request a return, eligibility criteria, and important considerations.
30-Day Return Policy:
We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.
Eligibility Criteria:
To be eligible for a return, your item must be in the same condition as when you received it – unworn, unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.Initiating a Return:
To start a return, please contact us at sham.mustafa52@gmail.com. Our customer service team will assist you and provide further instructions. Returns should be sent to the address provided upon contacting us.Damages and Issues:
Upon receiving your order, please inspect it immediately. If you notice any defects, damages, or receive the wrong item, please contact us promptly. We will evaluate the issue and make it right.Non-Returnable Items:
Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, gases, sale items, or gift cards. If you have questions about the return eligibility of a specific item, please reach out to us.European Union Cooling Off Period:
For orders shipped to the European Union, you have a 14-day cooling-off period, allowing you to cancel or return your order within 14 days without providing a justification. The item must meet the same eligibility criteria as mentioned earlier.Refund Process:
Once we receive and inspect your return, we will notify you of the refund status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.Contact Us:
If more than 15 business days have passed since your return was approved, or if you have any questions regarding returns, please contact us at sham.mustafa52@gmail.com.We aim to make your shopping experience with Luxe Tribe enjoyable, and we are here to assist you with any return-related inquiries or concerns.
